"We have been using Silent Partner for over 10 years. This latest version has greatly improved
our ability to track and move our machines between our seven routes. I strongly recommend this new version. It’s
well worth the investment."
Gary Doll CFO of Hartley Amusements Peoria, IL
"I couldn’t believe it when I started using EX! I thought there was no way they could
improve Silent Partner, but the new interface is so easy to use, and the reports it generates are so much more
useful, that it’ll pay for itself in no time. This is the perfect program for an operator who’s never used route
management software before."
John Newberry Owner of Venco Business Music Bland, VA
"I have been using Silent Partner since 2001. It was a great program to
manage our collections, inventory and reporting. We upgraded to SPEX in December 2005. There were many new
features that really helped me especially with monthly reporting. I am able to print monthly reports direct from
SPEX without having to put them in excel. The new reports look very professional. This has been a great time saver
for me. Aside from the enhancements in SPEX I would have to say the support has been the best feature. Len, Jimmy
and Scott have been there for me throughout this entire conversion. They act quickly on my questions and resolve
any discrepancies in a timely manner."
Maria Ruth A. J. Video Amusements Baltimore, MD
"EX is the most adaptable route management software we've ever used.
We recently underwent a complicated software transition for nearly 7,000 machines and were able to hit the ground
running with minimal disruption to our business. No matter the challenge, Silent Partner EX has a solution that has
helped us manage our business. This software is intuitive and approachable - it's perfect for any size route. The
Silent Partner team at IT is second-to-none. The Silent Partner EX team are always just a phone call away and have
helped me customize my software to fit the needs of my route. I have every bit of confidence that Silent Partner
EX will have a meaningful impact on my business."
Alan Joseph COO of Coleman Music and Entertainment Jacksonville, FL
Dear Len and Staff…
I started using Silent Partner a few years ago after wasting two years struggling with inferior software.
Clearly Silent Partner is the only choice! The transition went easy and the program was user friendly. I could do
the collection reporting in half the time. The EX upgrade is excellent. The transition was effortless, the network
was easy to set up and within a day or two I felt like a pro! The reports are better looking and have more choices
available. The support staff has been remarkable. It’s rare to get help so quickly and efficiently. Len and Jimmy
are always eager to help and show off their product! I was already using “Go to My PC”. And now, it has proven to be
an excellent tool for Silent Partner. It’s so much easier to show Len or Jimmy my problem, rather than try to
explain. We work together to find solutions! I think you’ve thought of everything…and if not, you’re always
willing to listen and take into consideration the needs of the operator. I recently purchased the handheld. I can’t
wait to get it going! I would recommend this software to anyone in the business, big or small. Please feel free to
use me as a reference. Thanks for all your years of hard work and releasing yet another great product!
Lynn Rizzo-Endres
Co-Owner / Office Administrator, Area Amusements
San Marcos, CA
"Since upgrading our route software to spEX in April of 2006, our ability to print the exact reports
we wanted has improved dramatically. In addition, Len and Jimmy have been absolutely awesome in making the
modifications to adapt the program to OUR route operation. The handheld is brand new to us and we are quite impressed
with the ease of operation and will definitely by expanding their use for our collections. Over the years,
we have looked at competing software and nothing works for us like Silent Partner. We would highly recommend spEX to
anyone from a small novice operator to a large, well established one."
Jason Woodland
WK Music & Vending
Columbus, OH
"We were using Premier Data for a while and then we decided to
convert to Silent Partner in 2001. The transition was as smooth as possible and we have been
extremely happy with this program. We recently saw the new Silent Partner EX program and realized that the right
steps have been made to improve an already great product. We are in the process of converting to EX and are excited
for where Incredible Technologies is going with this product."
Jerry Spiegelman
Vice-President, Birmingham Vending Company
Birmingham, AL
"It’s almost like Silent Partner EX knows the questions I have
and is ready with the answers. [Developers] Len [Smikun] and Jimmy [Tungol] have done an incredible job of
anticipating the needs of operators. In the case of Game World they really are our silent partners!"
Kristi Stewart Office Administrator at Game World Gainesville, GA
"Silent Partner is an integral part of our coin-operated business.
The program allows us to save labor hours on data entry time and focus more on income trends and audits. The
ability to save our most common weekly reports in an easily accessible library is a great asset. Finally, the
new windows based SPEX program makes daily collection entry and PDA syncing effortless."
Brian Upton JE & S Video Denver, CO
"Since testing SPex in-house, we've recommended it to every one of our clients who would benefit
from it. It's a powerful, all-in-one solution with great support -- most definitely one of our corporate software picks.
Amusement companies can't go wrong here."
Anthony C. Envied Design.net Kingsport, TN
"Silent Partner has been our program of choice for many years now. We are currently
utilizing the new spEX Program and it has been great. The new appearance, user friendliness, report generators,
and use of hand held computers are just a few of the many benefits that spEX brings to us. We have recently made a
business decision to change banks and explore better financial opportunities. Silent Partner EX was able to generate all the
financial reports needed for the banks to evaluate our business. SpEX has also made it possible for us to deliver detailed
reports of amusement activity to our corporate accounts. SpEX is an essential part of our business."
Ben Ciaccio
VP of Just Darts, Inc.
Indianapolis, IN
"We have been using Silent Partner forever it seems. We have had several upgrades in the past but
none like this. EX is great. Once we adjusted to the new screens and using tabs.....wow! We love it. Much
more info just buy clicking tabs. My office assistant uses it everyday and she loves how she can move so
quickly to find information. Thanks for the improvements. The key to successully manage a game route these
days is to get the best information you can as soon as you can."
Roger Westmont Modern Specialty - WI
"Silent Partner has become the administrative backbone of our route operations. In addition to allowing us to
effectively track our route assets and providing us with fantastic reporting capabilities, we now use the monthly
reports to assist in our revenue recognition process. Coupled with our imminent roll-out of the hand-held functionality,
Silent Partner is the key to streamlining our administrative processes.
We have recently integrated newly acquired routes which included a switch from Premier Data to Silent Partner. Len and
Jimmy provided us with a seamless transition solution which they successfully and professionally delivered. Having a
development team which is willing (and able) to meet the ever changing requirements of our business is a huge asset!"
John Kolliniatis
Starburst Coin Machines Inc.
Toronto, ON
"We have used Silent Partner since 1994 utilizing both the Amusement and Vending modules. Recently we upgraded to the
Silent Partner EX and have found it to be even more powerful than expected. It has helped make our operation become more
efficient. Jimmy and tech support has been great to work with in customizing our needs."
Michael A Zappa
Lorain Music and Vending Co.
Crestline, OH
"We choose Silent Partner many years ago to manage our route because of the user friendly modules and reporting capabilities.
In 2006, we installed the new spEX program and were extremely happy with the improvements. Many time savers were implemented in
spEX and the transition was easy and uncomplicated. The new look is great and the appearance of the reports it generates is much
more professional. Support on-line has been wonderful. Len and Jimmy always listened to our individual needs and incorporated
changes to the program, not only helping us but everyone who utilizes spEX. Being able to download updates to our system allows us
to benefit from daily improvements and great ideas from other operators as well. I would recommend this program to any new operator
or anyone considering an upgrade of their current system."
Sandra Coonrod
Allied Games, Inc.
Loves Park, IL
"We recently made the switch from Coin Connexion to Silent Partner EX. I firmly believe that this is the best route management tool out there. Here's why:
Ease of use. It's so easy to enter and view information. I no longer have to navigate through multiple screens to get the information I am looking for.
Editing/updating information. I can make changes from the screen I am on. I don't have to back out of a screen to save a change. If I make an error while entering a collection report, I can fix it on the fly.
Route Scheduling. The Scheduler is easy to view and to use.
Robust reporting. We rely a lot on reporting, and spEX has the best reporting out there. With a couple of clicks of the mouse, I can view data and multiple graphs of the information.
When we moved to spEX, all of our old data was able to move with us. Thanks to the stellar work of the Silent Partner team and Incredible Technologies, we were up and
running within days. Another great thing about spEX is the developers listen to recommendations and suggestions.
I do love the product. I only wish I had picked Silent Partner EX the first time around! If operators are considering a switch, Mendota Valley Amusement offers a glowing recommendation."
Molly Lethert
National Accounts Manager, Mendota Valley Amusement
Maple Grove, MN
"Our company has been in business for over 70 years and we have used the Silent Partner program for 21 of those years. In September
of 1987, Len came to our office to install what we considered breakthrough technology for our industry. Since then, we have gone through
all of Silent Partner's updates and find the latest version of spEX to be the best. The new design gives us ample resources to run our
business more efficiently, all the while being cost effective.
The extensive reports and management of collections, machines, and routes are superior. Being able to interface time in basically all
reports make it simple to compare profit and loss, as well as rotations. Support from Len, Jimmy and Scott has been invalulable to us.
They address all questions and problems promptly. It is with pleasure that we recommend spEX. The capabiliites of this program are endless
and can only enhance your business."
Ed and Marianne Velasquez
Owners, Velasquez Automatic Music Company
Chicago, IL
"How time flies…back in 1988, I spent a considerable amount of time (probably 3-6 months) researching which software program to
purchase for my families amusement vending business. Prior to that, we basically used a ledger & index card system to manually track
collections and keep an inventory of where our machines were located.
During my research period, I talked with the few software companies that were available to our industry. There was a lot of information
to digest and looking back, it was a daunting task with huge implications. Everyone in our company was waiting to see if I would deliver
the best, most efficient & user friendly program available, and I did.
I called Len Smikun, the founder of Silent Partner, and he spent a lot of time "holding my hand" thru the process of computerizing our
operation. Over our years together, Len has always been there whenever I would call with my list of questions. When he merged with
Incredible Technologies in 2000, I was even more comfortable knowing that a large company with a proven track record of helping
operators was now behind the greatest mind in the vending software business.
Today, 20 years later, we are excited to upgrade our program to Silent Partner EX with the help of Len Smikun and the team at Incredible
Technologies. By the way, all of the other software companies I originally spoke with during my research period are long gone!
Get EX today and become EXtremely satisfied."
David Jackson
Vice-President, Action Jackson Amusements
Boston, MA
Customers That Have Switched to Silent Partner
Mendota Valley Amusement in MN (Switched from Coin Connexion)
Birmingham Vending in AL (Switched from Premier Data)
Impact Amusement in CA (Recently switched from Premier Data)
Ryan Amusement in MA (Recently switched from Premier Data)
Storz Amusement in IN (Recently switched from Coin Connexion)
VCOM, Inc. in GA (Recently Switched from Premier Data)
To purchase this product call us at 847-870-7027 x205 or email
Jimmy Tungol | Inside Sales
For general questions regarding this product
contact us.
